Frequently Asked Questions

FAQ - Home Watch Industry

What is a Home Watch service and how does it work?
Entrusting your home to a watch service while you're away means that a trained professional will schedule visits to your unoccupied or vacant property. These visits include close visual checks for apparent issues with plumbing, electrical, HVAC systems, any vandalism or break-ins, and an assessment of the home's and property's overall condition. A home watch service essentially helps ensure that your property stays secure, well-maintained, and looked after in your absence.

Do I need a Home Watch Service?
That depends on your specific circumstances. Here are some factors to consider:

1. What type of property?

   • Do I have a Vacant or Seasonal Home? If you own a vacation property, a second home, or a seasonal residence, a home watch service can ensure your property remains well-maintained and secure when you’re away.

   • Why Home Watch for my primary residence? Even for your primary home, a home watch service can provide peace of mind during extended trips.

2. What are my physical circumstances?

   • Am I (or a loved one) elderly or are there mobility issues that make it a challenge to regularly check all areas of the home? Regular home watch visits can help make sure that the home is not showing obvious signs of safety or comfort issues. These visits can confirm appliances work, visible leaks have not surfaced, and that there are no obvious signs of mold or pests

3. How frequently am I absent?

   • Do I travel often for work or pleasure? Having someone regularly check your property can prevent issues from escalating.

4. What are my risk factors?

   • Insurance: Do I have a homeowner insurance policy risk? A homeowner insurance policy may reject claims if the house it unoccupied for an extended period of time. Most, if not all, policies require that the home be maintained in good condition.

   • Climate: Am I prepared to address weather-related issues promptly? Harsh weather conditions (storms, extreme temperatures) can impact your property.

   • Security Concerns: Am I confident that my home is not exposed to the risk of vandalism, break-ins or squatters? Early notification of these unsettling events will help you take needed actions to protect your property.

5. I have a friendly neighbor watching my home - isn't that enough?

   • A good neighbor is a great resource. However, they may not have the training to investigate possible water leaks, system failures, pest or mold issues, or other less obvious items. And who will watch your house when they themselves go away?

6. Do I have peace of mind while away?

   • Consider how much peace of mind you gain from knowing your property is monitored and maintained.

If I already have a security system, how can a Home Watch Service help?
While a security system is highly recommended, it relies on technology like alarms, sensors and cameras to alert you and authorities. A home watch service complements a security system through physical visitation and reporting. It will identify problems that a camera or sensor cannot pick up. Home watch visits and security systems work together for a more complete coverage of your homes .

FAQ - Reliant Home Watch Services -Charlotte

Where does Reliant Home Watch provide services?
Reliant team members visit homes in the greater Charlotte metropolitan area.

How often does Reliant Home Watch visit my home?
We can set a schedule that works for you. Most homeowners prefer weekly, which allows us to identify any problem before it worsens.

What services does Reliant Home Watch offer?
We have several offerings ranging from Basic, Premium and Concierge.

How much does this service cost me?
We will be glad to meet you for a free quote. Once we review your home and your needs, we will work with you on a reasonable cost. Our costs are competitive and are generally at or below other local services.

What if Reliant Home Watch staff identify a problem? It is our goal to closely observe and contact you promptly.

FAQ - Home/House questions

What do I do with my car?
If you plan to keep it locally, we recommend keeping it in a garage if possible. Keeping a trickle charger on the battery will ensure that it does not drain.

Reliant Home Watch can regularly start and run your car for you as part of our premium service for a small additional fee.

What is the best temperature to set my air conditioner while I am away?
Duke energy recommends 80 degrees in their seasonal energy tips guide. Read it here: Seasonal Energy Tips Spring/Summer - Duke Energy (duke-energy.com

The Home Watch industry has been around for some time. But what is it, and what services does it provide? Here are some of the top questions to help.